As consumer expectations for service rise, businesses are arming themselves with tools that can help them better meet the needs of their customers. Computer Telephony Integration (CTI) is the tool of choice for most progressive businesses in their battle to win the hearts of their customers.
Add telephony features and capability to your business applications. Have your CRM pop-up when you receive a call, add call or transfer buttons directly into your Intranet
Features such as click-to-dial, screen popping and on-screen call control raise productivity, whilst the ability to journal and log calls direct to customer records and report on all call activity ensures that team sales performance along with inbound, outbound and call time efficiency is maximised.
CTI is a technology that allows computer systems to interact with telephones and other forms of communication (i.e., email, text messaging, web messaging, live chat, fax, etc.). Most progressive business software support CTI functionality. It has helped these businesses gain a competitive edge in their industry as it enables them to take a more data-driven approach to interacting with their callers.
If you want to make your business more efficient, talk to us about your plans and let us get them into action for you.
Boiling large and complex information down into easy to digest bits is what Odyssey do best. Here are some key stats:
CRM/ERP systems with off the shelf integration
Number of missdials made by staff with click to dial enabled
Average number of seconds saved by opening a customers account automatically
Our specialist Matt is here to give you all the advice and help you need.
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