Call Reporting

Knowledge is power and understanding your call traffic is an often overlooked component of forward thinking business intelligence.

Call Reporting

Our call reporting tools really do improve team efficiency. Spot trends in response times and missed calls or analyse any correlations in busy call volumes post an important marketing campaign, with our advanced call reporting tools your business strategy gets smarter.

Reports can be sent out ad hoc or be scheduled to be sent out daily, weekly on specific days or on the first day of the week. You can also receive these reports in various formats, such as PDF, CSV, HTML, Rich text format and XML. We can generate:

Extension Statistics – See reports about calls to and from specific extensions.
Call Cost by Extension Group – Run reports on groups to see call costs.
Call Cost by Call Type – Specify extensions and see their call costs.
Ring Group Statistics – See information about calls to ring groups.
Basic Queue Statistics – See how your queues are performing.

I would have no hesitation in recommending Odyssey as a totally professional and reliable communications company. Odyssey has been providing our calls since 2003 at a cheaper rate than our previous provider and it was decided to approach them to discuss our communication requirements. After initial meetings to discuss our needs a solution was proposed, refined and implemented. A comprehensive training session attended by our administration staff coupled with on-site support on “go-live” day ensured a seamless transition from our previous system. We are now in our second year working with Odyssey and I can confirm that the follow up service from Odyssey is first class.

Glenn Pearce

Director, Building schools for the future

Wallboards

If your company has periodic targets, having Wallboards throughout your building is a great way of providing details of how you are doing against these goals. You can also display call answer times to see where the critical parts of your organisation are, and display your organisations latest news updates.

Contact Centres

MiContact Centre Business scales from supporting small, sophisticated business needs to enterprise-grade contact centres. Supported on the MiVoice Business and MiVoice Office, it delivers business value with integrated MiCollab Unified Communications and MiVoice Call Recording capabilities and is an agile solution built to be resilient and highly available. MiContact Centre Business includes: real-time, historical, and customisable reporting tools; highly customisable speech-enabled Interactive Voice Response (IVR) routing; multichannel workflow routing (email, fax, chat, SMS, and social); outbound dialing and messaging; and integrations with Salesforce.com and other leading-edge Customer Relationship Management (CRM) systems.

Our reporting and contact centre solutions require no on site servers. Call today to discuss your requirements in detail.

If you're not sure which service best suits your needs, call us.

Talk to us

01642 661800

News & Social

Odyssey Systems has issued a warning over a ‘vishing’ scam sweeping the North East designed to harvest Office 365 log in details.
Odyssey Systems warn of North East ‘vishing’ scam
Read more
Odyssey Systems is offering clients a free telephone conferencing service as part of its ongoing package of support during the coronavirus crisis.
Odyssey Systems provides clients with free telephone conferencing service during lockdown period
Read more
The founder of telecommunications firm Odyssey Systems says the widespread adoption of home working by North East business due to the coronavirus lockdown will have beneficial and far-reaching consequences. Mike Odysseas predicts that, with the
North East business will benefit from shift to remote working
Read more
Unreliable internet connectivity has proved to be the number one IT headache for those working from home during the lockdown period, according to a poll by Odyssey Systems.
Poor quality internet is biggest bugbear of lockdown home workers, Odyssey Systems survey reveals
Read more
The Stockton-based telecommunications company says businesses can easily switch from the outdated ISDN system in favour of SIP, which ensures continuity of productivity wherever their employees are via hosted telephony. This replaces traditional landlines which
Remote working can keep North East operational during Coronavirus threat, says Odyssey Systems
Read more
The latest Women in Business event has been hosted by Odyssey Systems – with the role and ethics of the BBC firmly in the picture. The discussion group, which meets on a regular basis at
Reporting must be unbiased and factual, says Women in Business forum
Read more