Domains

Odyssey place a heavy emphasis on resolving all of our customer support enquiries with a real member of our team. We’ve included our customer commitments, abuse contact information and domain registration terms for you below, but please contact us if we can assist in any way at all. We answer all our calls within 3 rings.

 

Spam and Abuse Contact Information:

Please send all reports of abuse or spam emanating from an Odyssey Systems registered domain to

abuse@odyssey-systems.co.uk

spam@odyssey-systems.co.uk

 

Odyssey Customer Commitments:

We want to provide the very highest levels of service and aim to deliver an informative, effective and friendly experience for our customers at all times through our communication channels.

Our advisors are here to answer your calls during office hours. Where possible all telephone enquiries will be responded to at the point of your first call. If we are not able to answer your query we will take your details, find out the information you need and call you back.

All written enquiries are dealt with in date order and we aim to respond within one working day.

 

Complaints Escalation Procedure

We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.

If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our helpdesk, you may send your complaint in writing to:

Customer Services Manager

Odyssey Systems Limited

Unit 1 Lockheed Court

Stockton On Tees

TS18 3SH

Alternatively you can email us at domains@odyssey-systems.co.uk

You should expect to receive a response to your query within 14 days of us receiving your correspondence.

On receipt of your complaint our Customer Services Manager will thoroughly investigate any issues raised and propose a course of action for resolution.

 

Registration Terms and Conditions:

Full domain registration terms and conditions can be found here