Retail

When Odyssey was founded in 1987, retail was largely confined to the high street or shopping centre. In the present day and shopping is truly multi-channel, which means all retail businesses need a robust communications strategy, to build and retain customer loyalty, and guarantee their revenue streams.

Customised networks are imperative to maintaining a flexible advantage over your competition, evolving with your business, not holding you back.

At Odyssey we have a comprehensive range of top-tier solutions from PCI-compliant voice, data and IT network services to in-store Wi-Fi and fully bespoke telephony provision.

We have an exemplary record within the retail sector, from helping solidify online and offline opportunities through improved connectivity, to ensuring payment channels are as swift and seamless as possible via resilient and dependable broadband capacity.
Keeping you connected across multiple branches, in the UK and abroad, we will ensure that a line will never go unanswered. With management of call flows during busy spells, you can guarantee your customers the best customer service possible, as well as complete call reporting to help facilitate weekly call checks and to assist with quality control.
By stripping dial tone multi frequency tones (DTMF), we can safeguard customers’ financial information when taking payment details over the telephone, protecting them from any fraudulent activity on their account.

If you want telecommunication advice, then just call us on 01642 661800, we are here to help.

We can tailor our solutions to best suit you and your business.

Talk to us

01642 661800

News & Social

Odyssey Systems has issued a warning over a ‘vishing’ scam sweeping the North East designed to harvest Office 365 log in details.
Odyssey Systems warn of North East ‘vishing’ scam
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Odyssey Systems is offering clients a free telephone conferencing service as part of its ongoing package of support during the coronavirus crisis.
Odyssey Systems provides clients with free telephone conferencing service during lockdown period
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The founder of telecommunications firm Odyssey Systems says the widespread adoption of home working by North East business due to the coronavirus lockdown will have beneficial and far-reaching consequences. Mike Odysseas predicts that, with the
North East business will benefit from shift to remote working
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Unreliable internet connectivity has proved to be the number one IT headache for those working from home during the lockdown period, according to a poll by Odyssey Systems.
Poor quality internet is biggest bugbear of lockdown home workers, Odyssey Systems survey reveals
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The Stockton-based telecommunications company says businesses can easily switch from the outdated ISDN system in favour of SIP, which ensures continuity of productivity wherever their employees are via hosted telephony. This replaces traditional landlines which
Remote working can keep North East operational during Coronavirus threat, says Odyssey Systems
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The latest Women in Business event has been hosted by Odyssey Systems – with the role and ethics of the BBC firmly in the picture. The discussion group, which meets on a regular basis at
Reporting must be unbiased and factual, says Women in Business forum
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