Leisure & Hospitality

Few sectors are as customer focused as yours. Be it restaurants, hotels, pubs and tourism or sport and gaming, the need to ensure your offer is fully customer focused is paramount. Having the customer at the very centre of your operation means you need a robust multi-channel communications presence that exceeds expectations.

Having an effective and efficient communications capacity is a key driver to not only minimising costs, but also enriching the customer interaction with your brand and ultimately boosting revenue.

We will ensure that all of your lines have the capacity to respond quickly, even during busy periods and in unsociable hours by managing call flows and handling.

We can also integrate your telephony with a multitude of systems such as Property Management Systems for hotels. This allows seamless booking and payment, the ability to schedule wake-up calls and trace room calls for easy invoicing.
Social Wi-Fi capabilities will also allow your customers to access the internet, and will enable effortless data capture through a captive portal log in.
If you’re looking for more effective card payment channels, video conferencing capacity, faster Wi-Fi or simply a more engaging and customer focused telephone system, you can rely on Odyssey to exceed expectations.

We love to talk about telecoms, give us a call on 01642 661800 and tell us about yours.

We can tailor our solutions to best suit you and your business.

Talk to us

01642 661800

News & Social

Odyssey Systems has issued a warning over a ‘vishing’ scam sweeping the North East designed to harvest Office 365 log in details.
Odyssey Systems warn of North East ‘vishing’ scam
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Odyssey Systems is offering clients a free telephone conferencing service as part of its ongoing package of support during the coronavirus crisis.
Odyssey Systems provides clients with free telephone conferencing service during lockdown period
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The founder of telecommunications firm Odyssey Systems says the widespread adoption of home working by North East business due to the coronavirus lockdown will have beneficial and far-reaching consequences. Mike Odysseas predicts that, with the
North East business will benefit from shift to remote working
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Unreliable internet connectivity has proved to be the number one IT headache for those working from home during the lockdown period, according to a poll by Odyssey Systems.
Poor quality internet is biggest bugbear of lockdown home workers, Odyssey Systems survey reveals
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The Stockton-based telecommunications company says businesses can easily switch from the outdated ISDN system in favour of SIP, which ensures continuity of productivity wherever their employees are via hosted telephony. This replaces traditional landlines which
Remote working can keep North East operational during Coronavirus threat, says Odyssey Systems
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The latest Women in Business event has been hosted by Odyssey Systems – with the role and ethics of the BBC firmly in the picture. The discussion group, which meets on a regular basis at
Reporting must be unbiased and factual, says Women in Business forum
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