Leisure & Hospitality
Few sectors are as customer focused as yours. Be it restaurants, hotels, pubs and tourism or sport and gaming, the need to ensure your offer is fully customer focused is paramount. Having the customer at the very centre of your operation means you need a robust multi-channel communications presence that exceeds expectations.
Having an effective and efficient communications capacity is a key driver to not only minimising costs, but also enriching the customer interaction with your brand and ultimately boosting revenue.
We will ensure that all of your lines have the capacity to respond quickly, even during busy periods and in unsociable hours by managing call flows and handling.
We can also integrate your telephony with a multitude of systems such as Property Management Systems for hotels. This allows seamless booking and payment, the ability to schedule wake-up calls and trace room calls for easy invoicing.
Social Wi-Fi capabilities will also allow your customers to access the internet, and will enable effortless data capture through a captive portal log in.
If you’re looking for more effective card payment channels, video conferencing capacity, faster Wi-Fi or simply a more engaging and customer focused telephone system, you can rely on Odyssey to exceed expectations.
We love to talk about telecoms, give us a call on 01642 661800 and tell us about yours.
News & Social
Tricogen plots expansion with Odyssey’s support
A long-established manufacturer of hair and beauty care products is eyeing up expansion with the upgrade of its telecommunications system. Newton Aycliffe-based Tricogen Laboratories has invested in the new system to support its staff and…