Tag: customer service

TELECOMS INFRASTRUCTURE IS AS IMPORTANT TO BUSINESS AS RAIL TRACKS

28th September 2016

Mike Odysseas, Managing Director of Odyssey Systems, looks at why telecommunications networks should be given the same support as other infrastructure.

For years now, and probably for many more to come, the media has given over countless column inches … Read the rest

ODYSSEY ‘GETS THE CALL’ AS LEMON PLOTS EXPANSION

21st September 2016

 

A Stockton call handling company has benefited from a fresh new look as it prepares to expand its workforce after moving to a growing business park.

Lemon Business Solutions, which provides 24/7 call centre solutions to clients in the … Read the rest

ODYSSEY SYSTEMS’ RESEARCH CONDEMNS TELEPHONE PREFERENCE SERVICE

15th August 2016

 

 

Odyssey Systems, the Teesside-based telecommunications specialist, has commissioned new research which shows that more than 60% of people over 65 have no confidence in the Telephone Preference Service (TPS).

The poll, conducted by ICM*, reveals that the TPS, which … Read the rest

ODYSSEY SYSTEMS TAP IN TO SKILLED WORKFORCE PRODUCED BY TEESSIDE UNIVERSITY

21st June 2016

Telecommunications specialist, Odyssey Systems has expanded its sales team with the addition of former Teesside University Student Union President, and Business Management undergraduate, Will Ridley.

Twenty-one-year-old Will, originally from Selby, has joined the Stockton-based business following a summer placement, during … Read the rest

STOCKTON SOUTH MP OFFICIALLY OPENS ODYSSEY SYSTEMS’ NEW HQ

1st June 2016

The Member of Parliament for Stockton South, James Wharton, has officially opened Odyssey Systems’ new Preston Farm-based headquarters, which has helped create a number of new jobs at the telecommunications specialist.

Following an extensive refurbishment and fit-out, which includes the … Read the rest

COMES LATEST ADDITION TO ODYSSEY SYSTEMS’ STOCKTON BUSINESS PARK

10th March 2016

       

Odyssey Systems has welcomed a specialist not-for-profit membership organisation to its thriving business centre.

UK & Ireland SAP User Group has become the second tenant at its Stockton-based business park, which has Odyssey Systems completely refurbished to create a new, … Read the rest

ODYSSEY SYSTEMS HELP SPEND CONTROL & EPROCUREMENT EXPERTS LEAD BY EXAMPLE

28th February 2016

Odyssey Systems has upgraded PROACTIS’ communications system to support the company’s growing UK operations and improving its environmental impact and productivity.

PROACTIS, a global Spend Control and eProcurement solution specialist, has invested in the installation of a leased line and … Read the rest

ODYSSEY SENDS CLEAR SIGNAL WITH SIGNIFICANT TELECOMS PROJECT AT COVERIS FACTORY

9th February 2016

Odyssey Systems, the Teesside-based telecommunications specialist, has completed one of its biggest projects to date, which included the creation of a 264,000 sq. ft. Wi-Fi zone at a factory in Chester-le-Street.

Odyssey was appointed by Coveris Rigid UK to provide … Read the rest

SPIKE IN ‘SOCIALLY-ENGINEERED’ EMAIL FRAUD TARGETING NORTH EAST BUSINESSES

14th January 2016

Telecommunications specialist Mike Odysseas is warning North East businesses of an increase in targeted, sophisticated email fraud.

His business, Stockton-based Odyssey Systems has experienced a spike in ‘socially-engineered fraud’ where scammers are using advanced methods to extract money from their … Read the rest

ODYSSEY SYSTEMS STEAL THE SHOW  

26th November 2015

 

 

Odyssey Systems has quickly helped a Billingham-based logistics company back to its feet following the theft of copper cables, which disabled its entire communications system, severely interrupting operations.

Devereux Transport, a long-standing customer of Odyssey, discovered it had … Read the rest

ALL SYSTEMS GO AT NEW VETERINARY HOSPITAL

25th June 2015

 

 

Odyssey Systems has overcome a notorious internet blackspot to help Wear Referrals treat injured animals at its new Sedgefield-based veterinary hospital.

Wear Referrals’ facility is equipped with a range of advanced medical equipment to treat pets of all … Read the rest

Confused with the Voucher Scheme for faster Broadband?

22nd June 2015

Being twice winner of the North East Business Awards for Customer Service, we are very proud of how we communicate with existing and potential customers. We take a matter of fact view to our interaction; a no nonsense way of … Read the rest