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The pace of change within the telecommunications industry moves at beyond the speed of fibre- optic broadband. That’s fast. Keep up to date on the latest developments from Odyssey and beyond right here.

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PROTECT YOUR DATA !

08/09/2017
Odyssey Systems prides itself on network security and keeping our customers safe and secure at all times. We understand how sensitive your information is and we actively scan our network for security vulnerabilities on a…
08/09/2017

PROTECT YOUR DATA !

DOES YOUR BUSINESS REQUIRE A CALL RECORDING SYSTEM?

04/09/2017
Due to a new regulation set out by the Financial Conduct Authority (FCA), all calls must be recorded in the financial sector from 3 January 2018. Odyssey Systems can help your business become compliant as…

TELECOMMUNICATIONS EXPERT ISSUES GDPR WARNING TO GUARD AGAINST HEAVY SANCTIONS

31/08/2017
A North East telecommunications expert is issuing a warning to business owners to review their procedures and data storage, ahead of a significant legislation change. Mike Odysseas, Managing Director of Stockton-based telecommunications firm Odyssey Systems,…
31/08/2017

TELECOMMUNICATIONS EXPERT ISSUES GDPR WARNING TO GUARD AGAINST HEAVY SANCTIONS

TRAFFIC SHAPING

22/08/2017
Nowadays, we see a lot of polished advertising campaigns offering us bigger, better and cheaper services. We’re constantly bombarded with messages encouraging us to switch energy, phone and broadband providers. The barrage of sales calls…
22/08/2017

TRAFFIC SHAPING

MAKE THE RIGHT IMPRESSION WITH AN AUTO-ATTENDANT

21/08/2017
While it’s necessary to follow the rules of phone etiquette to make and maintain a positive impression of your business in the minds of callers, it’s also critical that you have a system in place…
21/08/2017

MAKE THE RIGHT IMPRESSION WITH AN AUTO-ATTENDANT

USING YOUR OWN DEVICES FOR WORK IS ABOUT TO GET A LOT MORE COMPLICATED

18/08/2017
In May 2018 rules come into force that could make it much more difficult for employees to use their own mobile phones, tablets and laptops at work. The General Data Protection Regulation, an EU Directive…
18/08/2017

USING YOUR OWN DEVICES FOR WORK IS ABOUT TO GET A LOT MORE COMPLICATED

FIVE RULES OF TELEPHONE ETIQUTTE

16/08/2017
Five rules of telephone etiquette • Answer Quickly: In general, it’s advisable to answer the phone by the time it rings three times. Ideally, you and your team should answer their phones between the second…
16/08/2017

FIVE RULES OF TELEPHONE ETIQUTTE

PHONE ETIQUETTE CAN MAKE OR BREAK YOUR BUSINESS

15/08/2017
You may answer your phone so often over the course of a typical workday that you don’t give much thought to how you’re conducting yourself anymore. It’s important for you to review proper phone etiquette…

COULD MY TELEPHONE HOLD MUSIC LAND ME IN COURT?

14/08/2017
Jokes about barely recognisable classical pieces played on 1980s-style synthesizer keyboards and the all too familiar sound of Muzak aside, running a business in the 21st century should mean having something more professional and reflective…

TELECOMS INFRASTRUCTURE IS AS IMPORTANT TO BUSINESS AS RAIL TRACKS

28/09/2016
Mike Odysseas, Managing Director of Odyssey Systems, looks at why telecommunications networks should be given the same support as other infrastructure. For years now, and probably for many more to come, the media has given…
21/09/2016

ODYSSEY ‘GETS THE CALL’ AS LEMON PLOTS EXPANSION