ODYSSEY ‘GETS THE CALL’ AS LEMON PLOTS EXPANSION
21st September 2016
A Stockton call handling company has benefited from a fresh new look as it prepares to expand its workforce after moving to a growing business park.
Lemon Business Solutions, which provides 24/7 call centre solutions to clients in the UK and internationally, has relocated its 45-strong workforce to Odyssey Systems’ newly-established business park.
As a result of the move, Lemon is hoping to increase its workforce by 20% to meet the demand of its growing clientele.
Lesley Wratten, managing director of Lemon Business Solutions, said: “The new office space exemplifies exactly what our business is all about and has created a fresh, zesty work environment for our staff. We have experienced significant growth in recent years and these larger premises will allow us to gear up for further expansion.”
“The IT infrastructure and connectivity in place was essential in forming our decision to relocate as we had simply maximised the space at our previous office and handle thousands of customer service calls every day. Our new, state-of-the-art call management centre will allow us to continue to deliver an excellent level of customer service to our clients and I am looking forward to what the future holds for Lemon.”
Lemon Business Solutions’ relocation completes a hat-trick of new tenants for the business park following JBC Accountants and UK & Ireland SAP User Group.
Odyssey Systems has invested in the complete refurbishment of the 20,000 sq. ft. business park for its tenants. The site offers a comprehensive telecommunications service, which includes hosted telephony and a fully-synchronous, uncontended Ethernet connection, as well as fingerprint recognition software and increased security for tenants.
Christine Gilbert, director of Odyssey Systems, said: “I am delighted to welcome Lemon to the business park and start a new chapter in our long-standing relationship. Lemon is a longstanding Odyssey Systems customer and is well-aware of the excellent service we provide, which they will now also experience as a tenant of our business park.
“Lesley and I have worked closely together on the creation of their new offices, which reflects their brand and personality as well as providing the high quality of telecoms technology they have become used to over the years from Odyssey Systems.”