News & Blog

The Advantages of Using a Mitel Telephone System

28th January 2015

Put simply, Mitel is one of the leading communications solutions companies in the world. Offering a myriad of features and benefits such as call quality and value for money, they are pretty much unrivalled when it comes to desktop IT telephones. Let’s take a look at some of the advantages a system like this could have for your business…

Who is Mitel?

Mitel business phone systems cover a wide range of digital and IP phones, conference telephones, consoles, and peripherals suited to businesses ranging in size, and span across countless industries and sectors. Having one of the market’s most comprehensive portfolios of products solidifies their place as an industry leader. Mitel phones are not only offer advanced features and functionality, but are also very simple to use for all employees within your business.

Mitel 5360 telephone odyssey systems

 

What are the advantages of using a Mitel phone system?

There are so many advantages of using a top of the range telephone system like this. Not only is it the most utterly bombproof and reliable system bar none, it also continues to work without reboots unlike any other system on the market. Here are just some of the key reasons to invest in telephony like this:

  • Efficiency – There are a plethora of added features on a Mitel phone system that will give your employees the opportunity to work smarter. As the systems come with multiple features such as auto attendant and unified messaging, this ensures that call handling is much easier than ever before. Another key feature, ‘Presence’, has the intelligence to locate someone that is available to answer a call at the time – whether they are inside or outside the office.
  • Cost-effective – The initial purchase of a complete business telephone system can be costly, however, the advantages of a Mitel system will help you tighten your budget in the long term. Utilising just one network for both data and communication requirements, this will greatly reduce call costs, which is ideal for organisations that operate from multiple locations.
  • Productivity – Increasing productivity is crucial within any company, and a Mitel system can help you do this. Being straightforward and enjoyable to use and manage, calls can be handled competently, saving time in the long run. With Mitel, you can be safe in the mind that all calls can be answered, and with a single number and mailbox system for every individual, it takes the hassle out of telephony.
  • Enhances customer experience – Customers can be diverted to their desired point of call through Mitel’s automatic call distribution feature. There is also the ability to apply pre-recorded messages so that callers can be diverted to the correct department or person they require at any given time. Not only does this increase customers’ reliability but it also gives a more professional appearance to your business.
  • Saves time for intelligent working – If you want to work remotely, then this is something you can do easily, allowing you to take your work wherever you want. ‘Hotdesking’, teleworking and twinning are also great features offered by Mitel. ‘Twinning’ prevents important calls from being missed and will give employees the freedom to move around the office, routing their preferences to any IP enabled telephone handset within the building.
  • Flexibility – Mitel provide many different types of telephone solution and are equipped to service all businesses sizes, from SMEs to large enterprises. These bespoke solutions allow your staff to work outside of the office, driving real efficiency within the organisation. Dynamic extension is an excellent feature that will stop you worrying about the availability of your staff, granting them the privilege of being a lot more flexible with their time. Up to eight different devices can be linked to just one phone number, so customers will be able to contact an employee without having to dial numbers for every single department.

For more information on how Odyssey can transform your business telephone system with a Mitel solution, as well as the different models that are available, give us a call on 01642 661800, or drop us a line on post@odyssey-systems.co.uk.