Our Customers

Dunhouse Quarry

A customer since 2006, Dunhouse Quarry have recently upgraded to a fully hosted Mitel MiVoice Business telephone system.

Dunhouse Quarry

Dunhouse Quarry is a long-established family owned group of companies, which specialise in the stone masonry industry. Its production facilities are based in Staindrop, County Durham, and the company is able to carry out all aspects of the trade, including quarrying and fixing, mainly in sandstone and limestone.

The Challenge

While gearing up for its latest expansion, Dunhouse Quarry, a longstanding customer of Odyssey Systems, since 2006, required a resilient telephony system in place that comprised a number of additional extensions to handle increased volumes of internal and external calls. It had previously operated a very old and outdated system, which was becoming problematic, so called on Odyssey’s expertise to deliver an effective solution.

I'm delighted with the service provided by Louise and the Odyssey team. We're planning to integrate our CRM for click to dial and screen pop information next.

Paul Allison

Managing Director

The Solution

The upgrade process required a full scale re-cabling at Dunhouse Quarry’s site in Cleatlam to improve connectivity between its multiple sites in the North East of England and Scotland, to meet Cat6 standards.
As a result, Odyssey installed a modern hosted Mitel telephone system to accommodate these extensions, while upgrading the lines from ISDN to SIP. Dunhouse Quarry’s existing CRM system was also integrated to support the upgraded software and enhance customer relations.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Ipsa omnis necessitatibus provident, in laborum libero vero sed eveniet consequatur neque officia. Dolorum tempore ullam, dolore ipsa quam eligendi maxime! Vel.

News & Social

Odyssey Systems has issued a warning over a ‘vishing’ scam sweeping the North East designed to harvest Office 365 log in details.
Odyssey Systems warn of North East ‘vishing’ scam
Read more
Odyssey Systems is offering clients a free telephone conferencing service as part of its ongoing package of support during the coronavirus crisis.
Odyssey Systems provides clients with free telephone conferencing service during lockdown period
Read more
The founder of telecommunications firm Odyssey Systems says the widespread adoption of home working by North East business due to the coronavirus lockdown will have beneficial and far-reaching consequences. Mike Odysseas predicts that, with the
North East business will benefit from shift to remote working
Read more
Unreliable internet connectivity has proved to be the number one IT headache for those working from home during the lockdown period, according to a poll by Odyssey Systems.
Poor quality internet is biggest bugbear of lockdown home workers, Odyssey Systems survey reveals
Read more
The Stockton-based telecommunications company says businesses can easily switch from the outdated ISDN system in favour of SIP, which ensures continuity of productivity wherever their employees are via hosted telephony. This replaces traditional landlines which
Remote working can keep North East operational during Coronavirus threat, says Odyssey Systems
Read more
The latest Women in Business event has been hosted by Odyssey Systems – with the role and ethics of the BBC firmly in the picture. The discussion group, which meets on a regular basis at
Reporting must be unbiased and factual, says Women in Business forum
Read more