Our Customers

Carver Group

North East property experts, Carver Group approached Odyssey Systems in need of a new telephone system. They felt that they had outgrown their old system and having six locations, they wanted to increase the efficiency of communications.   

Carver Group decided that they wanted to review how they were using their current systems.

After initial discussions Odyssey Systems completed a full telecommunication audit and after reviewing the results recommended a hosted Mitel MI Voice system. The system delivered improved levels of service and also helped in the drive to improve efficiency and cost reductions.

The hosted Mitel system also included user headsets, as due to the nature of their job, each estate agent tends to spend a lot of time on the telephone and the computer, meaning that it’s great to be able to have both hands free while talking. The telephone system is now connected to their computer database; Encore e which helps too, as it allows incoming calls to show up on their computer as they work.

This integration also means that they can make outgoing calls merely by clicking on a contact on their screen, which makes the whole integration between talking on the phone and working on the computer seamless.

Each extension is voicemail activated, so no call will be missed whilst being on the phone and even the facility for unanswered branch calls to be routed to head office, where they are still answered with the appropriate branch greeting.

Quote is needed here

Nick Carver

Director, Carver Group

The hosted Mitel system also included user headsets, as due to the nature of their job, each estate agent tends to spend a lot of time on the telephone and the computer, meaning that it’s great to be able to have both hands free while talking. The telephone system is now connected to their computer database; Encore e which helps too, as it allows incoming calls to show up on their computer as they work.

This integration also means that they can make outgoing calls merely by clicking on a contact on their screen, which makes the whole integration between talking on the phone and working on the computer seamless.

Each extension is voicemail activated, so no call will be missed whilst being on the phone and even the facility for unanswered branch calls to be routed to head office, where they are still answered with the appropriate branch greeting.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Ipsa omnis necessitatibus provident, in laborum libero vero sed eveniet consequatur neque officia. Dolorum tempore ullam, dolore ipsa quam eligendi maxime! Vel.

News & Social

Is 4G a Viable Route for Office Connectivity? Is 4G a Viable Route for Office Connectivity?
Is 4G a Viable Route for Office Connectivity?
ODYSSEY SYSTEMS ON COURSE TO EXPAND INTO NEW PREMISES ODYSSEY SYSTEMS ON COURSE TO EXPAND INTO NEW PREMISES
ODYSSEY SYSTEMS ON COURSE TO EXPAND INTO NEW PREMISES
24 HOUR BIKING MARATHON TO RAISE MONEY FOR MYELOMA UK 24 HOUR BIKING MARATHON TO RAISE MONEY FOR MYELOMA UK
24 HOUR BIKING MARATHON TO RAISE MONEY FOR MYELOMA UK
PROTECT YOUR DATA ! PROTECT YOUR DATA !
PROTECT YOUR DATA !
Odyssey Systems investment triples EV charge capacity Odyssey Systems investment triples EV charge capacity
Odyssey Systems investment triples EV charge capacity
Odyssey supports local charity Odyssey supports local charity
Odyssey supports local charity
ODYSSEY SYSTEMS STEAL THE SHOW   ODYSSEY SYSTEMS STEAL THE SHOW
ODYSSEY SYSTEMS STEAL THE SHOW  
ODYSSEY SETS SAM TURNERS UP FOR EXPANSION ODYSSEY SETS SAM TURNERS UP FOR EXPANSION
ODYSSEY SETS SAM TURNERS UP FOR EXPANSION
ALL SYSTEMS GO AT NEW VETERINARY HOSPITAL ALL SYSTEMS GO AT NEW VETERINARY HOSPITAL
ALL SYSTEMS GO AT NEW VETERINARY HOSPITAL
NEW STOCKTON BUSINESS PARK WELCOMES FIRST TENANT NEW STOCKTON BUSINESS PARK WELCOMES FIRST TENANT
NEW STOCKTON BUSINESS PARK WELCOMES FIRST TENANT