By making use of cutting edge technology, such as VoIP, and high quality, durable, user-friendly handsets, our aim is to provide customers with an effective, simple to use and administer system.

Odyssey appreciates that having access to market leading hardware is only part of the solution. Understanding your business needs, issues and opportunities is absolutely key to how we configure your telephone system and make best use of features available. Our aim is to take complete responsibility for all of your telecoms needs and deliver a service that enables you to do business.

 

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Mitel Phone Systems

Mitel is a global provider of business communications and collaboration software and services. Mitel’s Freedom architecture provides the flexibility and simplicity organisations need to support today’s dynamic work environment.

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LG Phone Systems logo

LG Phone Systems

With more than 20 years of experience in voice communications technology, LG has learnt how complex voice features should be implemented and more importantly understand how features are most effectively used.  

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Telephone System Maintenance

Based in Stockton on Tees, we provide telephone system maintenance to the North East of England via our team of dedicated, fully trained engineers. We never subcontract maintenance work, employing our own team to guarantee product and service knowledge and the quality of work we deliver.   Why Choose Odyssey? We will answer you call […]

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Features

It’s not just the mobile telephone world that has developed new technology over the last few years. There have been plenty of developments and innovations in traditional landline telephony. Your competitors are probably taking advantage of them, so perhaps it’s time you did too?  

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Business Telephony

Call Recording

North East Business service award winner Odyssey Systems supply a range of market leading call recording solutions available for both small business and larger enterprise. We implement cost effective and scalable call recording solutions that are able to record both line/trunk side and extension side. Whether you’re looking to record analogue single lines, analogue multi lines, […]

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Business Telephony

Call Logging

Almost every telephone system in the market place can deliver statistics to help you run your business, and it’s surprising how few people use them. Which staff or departments are taking too long to answer the phone? Instead of hiring more staff, monitor average call length and take steps to bring it down.

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System fault/failure

Odyssey is experianced in migration from outdated, and unsupported legacy telephone systems at the end of their usable life. We work with our customers to understand how their existing system is configured to function, and transfer all settings while suggesting opportunities for improvement.

Suggested solutions

Poor support from incumbent supplier

Odyssey recognises dealing with the telecoms industry can sometimes be frustrating, and realise a few key changes make all the difference. How do we stand out from the crowd?

 
  • We answer all calls within three rings.
  • All calls are handled in our office by our award winning, fully trained staff.
  • All work is completed by Odyssey Systems engineers, never subcontracted.
  • We provide one single clear, easy to understand bill for all your services.
  • You can speak to a company director at any time, no questions asked.

Scaling number of employees up/down

Odyssey has partnered with two of the leading telephone system manufacturers in the market place. Their modular IP telephone systems allow us to install solutions that can scale up or down in size at a moments notice.

Existing lease expiring

With the development of IP enabled telephone systems, features and functionalities available to Odyssey customers have moved forward leaps and bounds. Caller ID based routing, mobile extensions, on demand call recording and voice to email are all possible for less that the cost of your existing lease.

Moving premises

On the move? Talk to Odyssey and we'll keep you connected. Odyssey will install a new or migrate your exiting telephone system, arrange for migration of your lines and telephoen number, install broadband connecitivity and make sure all the cabling at your new site is ready to support your need. On the day of your move Odyssey engineers will be on site to make sure everything is functioning as required.

To ensure the smoothest possible move, we reccommend you get in touch 12 weeks before your move date.