About Us

Odyssey is an industry leading expert in telecommunications for business. Our goal is always to become a trusted partner for your business, not merely a faceless service provider. We are passionate about solution-based telephony and connectivity for your business, irrespective of size and industry sector. We ensure businesses stay in touch. Be that via the latest connectivity or a robust desk phone system, we have a beautifully simple purpose: Keep Business Talking.

The Odyssey Difference

Customer First

Customer service is an overused and largely devalued concept in modern business. Many companies claim to offer exceptional customer service, few consistently deliver. The needs of every Odyssey customer is central to every decision we make. But don’t take our word for it…

The IT Managers Best Friend

Our customers don’t view us as merely a supplier. We are a trusted partner. Integrating our solutions with existing and planned IT infrastructure is key to the special relationship we have with all our customers.

Invest for Confidence

With many telecoms providers you are purchasing the services of another supplier through a slick third party. Not so at Odyssey. We invest continuously in the latest technology and infrastructure to ensure our customers deal with us and only us for all their telecommunications needs. The resilience and reliability of our service is paramount.

Innovation Through Evolution

We have been focused on business telecommunications for over 30 years. To us, true innovation needs to have foundations in experience. Without direct, first-hand knowledge of where the industry has been, how can you confidently support where it’s going?

Key Team Members

Mike Odysseas

Managing Director

The founder and figurehead of Odyssey focused on the strategic development and organic growth of the business. When not leading the charge at Odyssey, Mike has a penchant for cycling and charity fundraising – sometimes combining the two to great effect!

Connect with Mike

Christine Gilbert

Director

The operational head of the business with a key focus on ensuring our service levels continue to exceed customer expectation. Tennis, the gym and grandchildren take up Christines time outside Odyssey, although not necessarily in that order!

Connect with Christine

Matthew Park

Technical Sales Manager

Matt leads our sales function at Odyssey, leading the line in listening to customer needs. Having detailed technical knowledge of the systems & services we offer ensures Matt and his team always deliver the tailored solution our customers expect. When not at Odyssey, Matt can be found being outnumbered by his wife and daughters or seeking refuge on a local squash court.

Connect with Matthew

Andrew Middlemiss

Finance Director

Being the man responsible for your invoice may not win Andrew many fans, but hes also the man that helps ensure that invoice is the very best value it can be, so he’s not all bad. When not making the numbers add up at Odyssey, he can be found enjoying the great outdoors or training future young cricket talent – something the England team could really do with.

Connect with Andrew

John Feeney

Senior Engineer

Our technical lead within the engineering team, John is the Odyssey Oraclewhen it comes to IT-related installations and onsite maintenance. From WAN, Leased Line and Bonded DSL solutions to web content, filtering and email, John and the team are our engineering superheroes – just without the capes!

Connect with John

Our Timeline

The Odyssey story began in 1987 and we have written many chapters since. Some of our milestones are presented below, with many more set to be achieved in the future...

Awards

Odyssey Systems strive to continually offer the highest possible customer service. This dedication to our customers has been recognised by local bodies and international suppliers alike.

Below are just some of the awards that Odyssey Systems has been proud to receive.

Service Award Winners

North East Business Award 2013


The Best Partner Award

for partnership and cooperation

LG BCS Products


The Top UK Reseller Award

LG Informaiton and Communicaton Ltd


Service Award Winners

Teesside Business Awards 2013


 

The Privilege Partner Award

for cooperation and support

Energis


Service Award Winners

Teesside Business Awards 2012


 

The Service Partner Award

for direct access and private circuits

Energis


The Best Partner Award

for outstanding performance

LG BCS Products


 

Best dealer of the year

LG Ericsson


Careers

At Odyssey it is no happy accident that we have exceptionally high staff retention. The great service we provide to our customers can only be delivered by a team of happy and motivated people.

If you’d like to join our ever-more ambitious team of happy people, feel free to get in touch. Word of warning though, don’t just drop us a speculative email or throw over a hastily cobbled together CV, give us a call. Talking is, after all, at the very heart of our business.

John Feeney

Senior Engineer

No two days are ever the same at Odyssey Systems! I've been with the company now for nearly 15 years and learn something new every day. The business has supported me through my Cisco CCNA and CCNP certifications, however there is nothing like delivering solutions in the real world to sharpen your skill set. It's extremely satisfying working closely with our sales team to help win business, then having total ownership of the project installation through to completion.

Find out how you can become part of our team.

Talk to us

01642 661800